MyNewPlace PRIVACY POLICY
Effective April 24, 2006 (Update February 1, 2008)
Protecting the privacy of our users is very important to MyNewPlace. When you register at MyNewPlace.com, the information you provide to us is used to provide the services you have registered for, to deliver email notifications to you, and from time to time, to validate your identity. Our data collection policies allow you to choose how much information you provide to us, and to control how we use that information. To find out more, please read on.
Information Collection & Use
Multifamily Technology Solutions, Inc. wants your experience to be satisfying and safe. Our data collection policies allow you to choose how much information you provide to us, and what MyNewPlace does with the information you supply. Your information will be kept within MyNewPlace unless you consent to our supplying all or a portion of your information to third parties as a part of one of our service offeringsMyNewPlace collects information online to allow you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, contact phone number or other information related to of the property you are seeking. We request this information to deliver on the services you are requesting, and to allow us to provide our strongest value to you - a personalized online experience. Information collected online is often defined as being either anonymous or personally identifiable:
- Anonymous Information refers to information that cannot be tied back to a specific individual. For instance, we may know that thousands of people have visited this Privacy Policy webpage, but we do not necessarily know their names, where they live, or their date of birth. What we collect from visits such as this constitutes anonymous information. Some of the individuals who access our services decline to use the personalization features that are available to them, and therefore those individuals are anonymous to us and the only data we collect about them is anonymous information.
- Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address or phone number. While you can search and browse some sections of our web site without being a registered user, certain activities do require registration, such as viewing and saving properties. Registering with MyNewPlace will also cause a cookie to be issued; this cookie allows MyNewPlace to “recognize" you when you are on our site to allow us to personalize our service for you.
Anonymous Information
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users movements around the site and to gather demographic information about our user base as a whole.
We may link this automatically-collected data to Personally Identifiable Information.
We use a third-party tracking service called WebSideStory that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate. For information regarding WebSideStory's data collection and privacy practices, please visit http://www.websidestory.com/privacy/privacy-policy.html.
Personally Identifiable Information
In order to use the basic features of this Web site, you need not register or provide any personal information. However, if you wish to save any properties you've located, view specific details of a property or contact a property for information, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address) as well as the time frame in which you intend to move. We use this information to contact you about the services on our site in which you have expressed interest. When you register with MyNewPlace, the information you provide to us is used to provide the service for which you have registered. Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by MyNewPlace to provide such services. Personally Identifiable Information may also be provided to intermediaries and third parties who assist MyNewPlace in providing you with the service you request. For example, if you register and desire to contact a property, some of your personally identifiable information may be shown to the property (e.g., contact information and time frame for moving). Except as otherwise provided in this Privacy Policy, however, MyNewPlace will not share, rent or sell your information to third parties without your permission.
In order to be eligible to receive cash back, you must also provide us with additional information about your new lease, such as monthly rent, length of lease and date of signing. In order to validate your eligibility for cash back offered by the property, we may disclose some of this Personally Identifiable Information to the property.
MyNewPlace is the sole owner of the information collected on www.mynewplace.com. MyNewPlace may collect Personally Identifiable Information from our users at several different points on our Web site.
Access to Personally Identifiable Information
You can update your Personal Identifiable Information at www.mynewplace.com/myaccount or by contacting us at consumercare@mynewplace.com.
Requesting removal of your information or Unsubscribing from email
You may unsubscribe from our emails at www.mynewplace.com/emailprefs or by clicking on the unsubscribe links at the bottom of our emails. You may also request the removal of your information by contacting us via e-mail at consumercare@mynewplace.com.
Special Offers and Updates
We may occasionally send you information on services, special deals, products and/or promotions.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Customer Service
Based upon the Personally Identifiable Information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, if you have provided such information.
Profile
We store information that we collect through cookies, log files, or clear gifs to create a profile of your preferences. We may tie your Personally Identifiable Information to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
Blogs
If you post to a blog on this site, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Tell-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. MyNewPlace.com stores this information for the sole purpose of sending this one-time email (and tracking the success of our referral program).
Your friend may contact us at consumercare@mynewplace.com to request that we remove this information from our database.
TRUSTe
Mynewplace.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site www.mynewplace.com. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact Director of Marketing via email at consumercare@mynewplace.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Cookies
A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on this site. We may link the information we store in cookies to any Personally Identifiable Information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.
We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as saving properties, will be limited.
Some of our business partners (e.g., advertisers) may use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any business partners or advertisers on our web site. See Third Party Advertisers.
Clear Gifs (Web Beacons/Web Bugs)
We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a users computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers Personally Identifiable Information.
We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Third Party Advertisers
The ads appearing on this web site, if any, may be delivered to users by third-party advertising companies. Third-party advertising companies may use cookies and clear GIFs on this site, which allow it to recognize a user's cookie when a user visits this site. The companies serve their ads from their own web sites, independently from MyNewPlace. The information that the third-party advertising companies collect and share through this technology is not personally identifiable, unless you provide such information in response to an advertisement.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by MyNewPlace. Please be aware that we, MyNewPlace, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
This privacy statement applies only to information collected by this web site.
Security
MyNewPlace operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers. You the consumer are ultimately responsible for the security of your MyNewPlace Member Name and password. Please take care to store your Member Name separately from your account password, or better yet, choose a password that you don't need to write down at all.
Business Transitions
In the event MyNewPlace goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your personally identifiable information may be disclosed and will likely be among the assets transferred. You will be notified via prominent notice on our web site for 30 days of any such change in ownership or control of your personal information.
Legal Disclaimer
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
Your Privacy Rights Regarding Data Shared with Third Party Service Providers
To help service your requests and only where you have explicitly granted permission to do so (i.e., when you use our service to send an email to a property or in connection with verification when you make a claim to receive cash back), we may provide certain Personally Identifiable Information to third parties who may use this information for their own purposes, including sending advertising to you.
For more information about a third party service provider, or to learn more about the choices related to the transfer of this information, or the process to opt-out of these transactions please contact us via e-mail at consumercare@mynewplace.com.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us at privacy@mynewplace.com.
Multifamily Technology Solutions | MyNewPlace | 425 Bush Street, Suite 200 | San Francisco, CA, 94108